Responsible Gambling at SG Casino

Gambling is entertainment. It should be enjoyable, relaxed and something you choose to do with money you can afford to spend, never a way to chase losses or solve financial problems. SG Casino is committed to providing a safe environment for all players and offers a full set of tools to help you stay in control of your gambling at all times.

Participation is strictly limited to players aged 18 and over. Protecting minors and supporting players who may be experiencing difficulties are priorities we take seriously. If at any point you feel your gambling is becoming a problem, the tools and resources on this page are here to help, and our support team is available around the clock.

All responsible gambling tools are accessible directly from the account dashboard under the "Responsible Gambling" section. Changes that make your limits more restrictive take effect immediately. Relaxing an existing limit requires a cooling-off period before the change applies, a deliberate safeguard against decisions made in the heat of the moment.

Problem gambling rarely announces itself. It tends to develop gradually, and the people affected are often the last to notice. The questions below can help you assess your own relationship with gambling honestly:

• Do you regularly spend more than you intended when you started playing?
• Do you find yourself trying to win back money you have lost?
• Has gambling started to affect your work, relationships or daily responsibilities?
• Have you borrowed money or sold possessions to fund gambling?
• Do you feel anxious, irritable or restless when you are not able to gamble?
• Do you hide the extent of your gambling from people close to you?
• Have you tried to cut back or stop gambling and found it difficult?

Answering yes to any of these is worth taking seriously. It does not mean you have lost control permanently, but it is a signal to pause, use one of the tools above and consider speaking to someone. Reaching out for help is not a sign of weakness. It is the most practical step you can take.

If you or someone you know needs support with gambling-related difficulties, the following organisations offer free, confidential assistance. All of them operate independently of casinos and are experienced in supporting people at every stage of problem gambling.

The BZgA helpline is available daily from 10:00 to 22:00 and is completely free of charge. Gambling Therapy provides online chat support in multiple languages and is accessible at any hour.

SG Casino does not permit anyone under 18 to register or play. Age is collected at registration and identity verification is completed before any withdrawal is processed. If a minor has gained access to an account, please contact us immediately via live chat or at [email protected]. The account will be suspended without delay and the matter handled appropriately.

If you share a computer or device with children or teenagers, we recommend installing filtering software to prevent access to gambling sites. The following tools are effective and widely used:

• Gamban (gamban.com) — blocks gambling sites specifically, available across all devices
• NetNanny (netnanny.com) — broad parental controls including gambling category blocking
• Betfilter (betfilter.com) — dedicated gambling blocker for desktop and mobile

If you have any questions about the responsible gambling measures in place at SG Casino, or need help setting up any of the account controls listed on this page, the support team is available 24/7 via live chat.